We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that you are responsible for the return expenses.
To start a return, you can contact us at support@vision770.com. Please note that returns will need to be sent to the following address: 5808 Avenue Hudson, Cote-Saint-Luc, QC H4W 2K9
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will refund you once we receive the return. Please note that return expenses will be deducted from the refunded amount.
You can always contact us for any return questions at support@vision770.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@vision770.com.
We need up to two business days for your order to be processed before it is shipped, if you add customize lenses on the frame it may take 2 weeks to prepare your order. In certain cases, it can take longer. If this happens, we’ll let you know.
Pick up for free in store
If you live in Montreal Area, you can also pick up your order in our store placed at 5808 Hudson Avenue, Côte Saint-Luc Montreal, QC, Canada H4W-2K9.
IMPORTANT: When picking up your order in-store, you must show photo identification.
Follow up
You can check the status of your order at any time using the order number you got.
You have two options for tracking your order:
By visiting www.vision770.com and logging into your account, or
Call (514) 503-6317 for more information.